I have made initial contact for help. Why hasn’t anyone called me back?
How long before I’m allocated a support worker?
How long can I stay in interim (crisis accommodation)?
Am I allowed to bring my pets to Nova’s accommodation?
Complaints, compliments and feedback:
Nova for Women and Children provides a range of services to assist women and their families who are at risk of homelessness to remain safely within their homes. Nova for Women and Children also assists women who are homeless or in crisis to be housed and provide support to maintain safe accommodation. For more information, please refer to our Services page.
Nova for Women and Children’s 1800 intake and assessment line can be inundated with calls at times. Our intake officer works from a priority list, so while your call is extremely important to us and we appreciate the urgency of your call, we may at times have a slight waiting period for your assessment. However, Nova for Women and Children will endeavour to contact you within 48 business hours after initial contact.
There are numerous types of vacancies Nova for Women and Children provide. These vacancies include:
Whilst Nova for Women and Children endeavours to quickly allocate the appropriate support worker to address your individual needs, there may be times during high demand periods that there may be a wait for allocation. Urgent needs are generally dealt with by the intake officer during initial contact.
You will then be allocated a support worker based on your assessed need at that time. Unfortunately, there are no specific timeframes, however if you feel that there are other additional urgent needs, please free to re-contact us.
Nova for Women and Children provides Interim (Crisis) Accommodation for a period of up to 28 days for clients who are in crisis.
Nova for Women and Children provides two types of accommodation.
Nova for Women and Children unfortunately has a no pet policy which means all pets cannot be accommodated for either interim or transitional housing.
Nova for Women and Children values your feedback and contribution to always improve our service. If you have any complaints, compliments or feedback, please refer to our client service charter policy and procedures.
To access our client feedback form please click here.
Nova for Women and Children unfortunately aren’t hiring at this point in time.